During a routine equipment service, CTANDA identified critical corrosion and damage on mechanical components essential to the client’s cooling tower operation. A plant shutdown loomed, potentially impacting production and revenue.
CTANDA promptly informed the client of the issue and explained the urgency of repairs.
Due to the limited shutdown window, seeking replacement parts from the manufacturer would not be feasible.
CTANDA swiftly removed the damaged equipment and steelwork in conjunction with the client’s on-site staff.
Partnering with an engineering firm, CTANDA facilitated the rapid design and fabrication of replacement parts to meet the tight deadline.
Fortunately, the client possessed critical spare parts from the original tower purchase. CTANDA strategically incorporated these spares alongside the newly fabricated components during the repairs.
CTANDA personnel, working collaboratively with the client’s team, reinstalled the repaired and replaced components. Rigorous testing ensured optimal cooling tower function before resuming plant operations.
Through proactive service, clear communication, and a collaborative approach, CTANDA successfully completed the repairs within the client’s limited shutdown window. This swift action significantly reduced production downtime.
This case study exemplifies the robust working relationship between CTANDA and the client. Effective communication, teamwork, and a shared commitment to minimising downtime fostered a positive outcome for both parties.
The client’s foresight in maintaining critical spare parts proved invaluable in expediting the repair process. This emphasises the benefits of a well-stocked spare parts inventory for critical equipment.
This case study highlights the importance of:
Regular equipment servicing allows for early detection of potential issues, preventing unexpected breakdowns and production disruptions.
Prompt and clear communication with clients is essential for a successful outcome.
Working together with clients to find solutions optimises results and strengthens relationships.
Maintaining critical spares on-site can drastically reduce downtime during unexpected repairs.
By focusing on these key principles, CTANDA is committed to delivering exceptional service, minimising downtime, and ensuring the smooth operation of our clients' facilities.
Cooling Towers and Accessories has been a reliable and experienced support resource. The Maintenance team has always been flexible and eager to support our and our customers’ needs. We know that we can rely on them no matter the job. Cooling Towers and Accessories is a trusted partner that has been key for our business and growth.
In 2011, Martin became the Service Manager for the company and his role involves daily planning of all on-site crews,
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